GMAC Bank : Frequently Asked Questions

Quick answers to your questions. Choose a category below.

Where can I get a copy of your privacy policy?

Our privacy policy is available on this Web site by clicking Privacy at the bottom of each page, then selecting Privacy Promise.

How do I know that the information you have about me is correct?

You have the chance to make sure your information is correct. When you receive account information through statements or other documentation, please review it for accuracy. If you find that your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement or bank records. We’ll update any incorrect information.

What do I do if I feel GMAC Bank has made an error in my records?

GMAC Bank makes every effort to maintain accurate records and information. If you feel our information is in error, please call or write to us at the telephone number or address listed on your account statement or bank records. We’ll update any incorrect information.

How does GMAC Bank ensure the security of my personal information?

We train our employees to protect customer information.
We protect customer data and accounts by asking you for information that only you should know when you contact us. We follow these procedures in our financial centers, on the phone and via the Internet.
We validate your identity through confidential access codes before we allow online access to your accounts.
Our systems use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to protect customer information.
We continually enhance our security tools and processes.

Does GMAC Bank use cookies or other online technologies to collect information about me?

Some of our web sites may make use of “cookie” technology to measure site activity and to customize information to your personal tastes. A cookie is an element of data that a web site can send to your browser, which may then store the cookie on your hard drive. So, when you come back to visit us again, we can tailor information to suit your individual preferences. The goal is to save you time and provide you with a more meaningful visit.

When you visit our site, we may collect and store information about your visit on an anonymous, aggregate basis. We use this information to measure site activity and to develop ideas for improving our site. This information may include: time and length of your visit; web pages you look at on our site; the web site you visited just before coming to ours, and the name of your Internet service provider.