GMAC Bank : Frequently Asked Questions

Quick answers to your questions. Choose a category below.

How do I enroll for Online Banking?

You can create an Online Banking account by opening an account online. You’ll be prompted for basic information, such as your name, address, and Social Security number.

Can I begin using Online Banking immediately?

Yes, once you have opened an account with us you are enrolled in Online Banking.

What can I do with Online Banking?

With Online Banking you can:

Check current balances on Money Market accounts and CDs.
Transfer funds between many of your GMAC Bank accounts and external accounts.
View up to 18 months of account activity.
Name your accounts for personalized, quick, and easy reference.
Use our Message Center to communicate with the GMAC Bank Customer Care Department for any questions on accounts or account transactions.
Change personal information such as your street address, e–mail address, and phone number, password, secret question and telephone PIN.
Review specific transactions.
Use our Bill Pay Service to pay bills online. Check our Fee Schedule for charges.
Place and remove stop payments.
Open additional accounts.

Is Online Banking free?

Yes.

What accounts can I view online?

With Online Banking, you can view:

Certificate of Deposit (CD)
Money Market Savings
Stop payments
Pending transfers

How far back can I view account transactions in Online Banking?

By accessing Review Account History, you can review your account history extending back 18 months. You can also search for specific items by entering a description keyword, a check number, and/or a date range.

What customer service options are available through Online Banking?

Using Message Center, you can complete a standard e–mail form for information on many products and services.

Which accounts can I transfer funds to?

You can transfer money online from/to most of your accounts. Additionally, you can set up any external account to transfer to and from.

If I transfer funds between internal accounts, when will they be credited?

Online transfers are credited immediately.

Can I set up recurring or future dated transfers?

Yes. Simply specify the date for any transfer enabling you to set up future transfers. You can also set up recurring transfers for a specific period (such as one year) or indefinitely, and review pending, recurring, or single transfers.

What Internet browsers are supported by your Online Banking software?

We recommend that you use one of the following Internet browsers: Netscape Navigator versions 4.1, 4.7, 4.76 and 6.01 or Microsoft Internet Explorer versions 4.01, 5.0 and 5.5.

What should I do if my browser is rejected?

If you are using an older browser version that is no longer supported for access to Online Banking, you will get a message saying that your browser does not meet our specific security protocols. If your browser is rejected, you can go to the Netscape or Microsoft home page and download the most recent non–beta browser versions.