GMAC Bank : Frequently Asked Questions

Quick answers to your questions. Choose a category below.

How do I contact GMAC Bank?

There are several ways to contact our Customer Care Department:

Call 1-866-2GMBANK (1-866-246-2265) for automated account information, 24/7.
Call 1-866-2GMBANK (1-866-246-2265) from 9AM to 9PM EST, Monday through Friday and from 10AM to 5PM on Saturday to speak to a Customer Care Representative.
Send correspondence to or visit us at:GMAC Bank Customer Care Dept., P.O. Box 951, Horsham, PA 19044.

How do I make a deposit into my account?

There are several ways to make a deposit into your GMAC Bank Account(s):

Electronic Transfer

For fast, convenient transfers, login with the ID and password that you have created to complete an electronic transfer. Transfers can be made to internal accounts or to external accounts. Transfers can be setup as a one-time event or recurring. Our Customer Care Department (1-866-246-2265) can also set up electronic transfers. You’ll need to provide your routing number and your account number from the bank where you will be transferring funds. Once your account is verified, your funds will be available upon receipt of the deposit. As an added bonus, you can use this service for a one-time transfer or set it up for recurring payments at intervals of your choice.
Wire Transfer

To wire money to your account, provide the name of the institution from which the funds will transfer, along with the GMAC Bank routing number (031176136) and your GMAC Bank account number. Wired funds are available immediately.
Send in your Deposit

Fill out the deposit slip with the date and amount of your deposit. Then place the deposit slip and endorsed check in an envelope and mail to: GMAC Bank P.O. Box 13625, Philadelphia, PA 19101–3625. Please do not send cash.

Is my GMAC Bank Visa Check Card PIN different than my Automated Telephone Banking PIN?

Initially the two numbers will be different. However, the first time you use the Automated Telephone Banking System, you will be prompted to change your PIN. At this time you can reset the number to be the same as your GMAC Bank Check Card PIN, if you choose.

What do I do if I forget my GMAC Bank Visa Check Card PIN?

Simply call our Customer Care Department at 1-866-2GMBANK (1-866-246-2265). Upon confirmation of your identity, a new PIN will be mailed to you.

What do I do if I forget my Automated Telephone Banking PIN?

Now you are able to logon to gmacbank.com and change your PIN or you can call our Customer Care Department at 1-866-2GMBANK (1-866-246-2265), and we will promptly reset your PIN for you.

How do I order additional checks or deposit slips?

Call our Customer Care Department at 1-866-2GMBANK (1-866-246-2265) to place your order.

Can I use my GMAC Bank Visa Check Card at any ATM?

Your card may be used at any ATM with the STAR^®/CIRRUS^® symbol.

What do I do if I need to dispute a transaction on my statement?

If you believe that your statement is incorrect, or you need additional information about a transaction, send a letter within 60 days of receiving the statement in question. Be sure to include your name, account number, the dollar amount of the transaction and an explanation of why you believe there is an error. Mail your letter to: GMAC Bank Customer Care Dept., P.O. Box 951, Horsham, PA 19044. Please read your account agreement and billing statement for details concerning billing disputes.

Where can I find information about mortgage or home equity loans?

Visit the Home Lending Center section of our site and select the appropriate area.

Is GMAC Bank affiliated with GMAC?

Yes, GMAC Bank is a part of the GMAC family of companies.

Can I download my account information into into Microsoft Money® or Quicken®?

Yes. GMAC Bank currently supports downloading into the Microsoft Money® and Quicken® for Windows personal financial software. Quicken versions supported include product year versions 2006 and higher.

Is GMAC Bank FDIC-insured?

Yes.

Frequently Asked Questions